About Us

TERMS AND CONDITIONS

RATES
All rates are quoted in US and subject to change without prior notice.

PAYMENTS
A deposit of 50% of the total rental amount must be received by Exotiq Villa Holidays (PT. Rumah Asia) within 5 days after confirmation of your reservation. Please send us a copy of your bank transfer statement by email or facsimile as proof of payment to allow us to hold your reservation. If your deposit is not received on time we may not be able to guarantee your reservation. Final payment is required 45 days prior to check-in date in low season and 60 days for high or peak season bookings. If the booking is made less than 45 days prior to check-in date in low or 60 days for high and peak season, full payment is required immediately. All payments must be made in US dollars using one of the two payment methods below: 

Bank transfer:

Name of Beneficiary : PT Rumah Asia
Bank Name : Permata Bank - Pura Bagus Taruna Branch
Bank Address : Jl. Pura Bagus Taruna No. 522x Legian Badung Bali 80361
Swift Code : BBBAIDJA
Account No. : 580 214 2198 (US Dollar account)

Please note that our bank account is a US Dollar account and any payment into this account in any other currency will be converted into US Dollars at the daily exchange rate imposed by the bank.

Note on Bank transfer fees: you need to specify to transfer full amount and cover all bank charges. Should there be a shortage due to bank fees deducted from the amount due, we reserve the right to collect those amounts upon arrival.

Credit Card:

Exotiq Villa Holidays accepts Visa, Master and Amex cards. Charges by credit card are converted into Indonesian Rupiah at the US Dollar buying rate of the day plus a 1% charge as published by the merchant bank of Exotiq Villa Holidays. All payments made by credit card are subject to a 3.5% handling fee. Another US$ 6 transaction fee is be paid by Exotiq Villa Holidays.

Please follow this link should you like to proceed with payment: http://balipayment.com/?h=ExotiqVilla

Upon arrival, Exotiq Villa Holidays may ask guests to sign a Waiver of Liability and provide a credit card imprint for properties that allow villa staff to accrue charges for ancillary services and food/beverage items on your behalf. Security deposits are required by some villas upon check-in and will be refunded in full less any appropriate charges on the day of departure.

CANCELLATIONS:

Notice of booking cancellation must be received by Exotiq Villa Holidays in writing. Deposits will be refunded in full, less 20% of the total booking value if the reservation is cancelled 61 days or more prior to arrival in low season and 91 days or more prior to arrival in high and peak seasons. Cancellations less than 60 days or less before arrival in low season and 90 days or less before arrival in high and peak seasons do not qualify for any refunds. Please not that no refunds are made once final payment has become due.

Please note if multiple villas are booked, a cancellation fee will be applied for each villa.
Final payments are non-refundable.

VILLA SEASONS:

Most villas apply different rates depending on the season. Usually, three seasons apply, i.e., low, high and peak. Please inquiry with our reservation staff to get the exact dates for those seasons.

MINIMUM STAY REQUIREMENTS:
Minimum stay requirements vary from property to property and will be communicated by our villa specialists during the booking process.

AIRPORT PICK UP:

Some rates include airport pickups. Please check with your villa reservation specialist.

CHILDREN POLICY:

Each villa property has different children policies, please communicate directly with our villa specialists regarding any requirements and limitations on number of children.

VILLA CAPACITY:

The numbers of person occupying a particular villa must not exceed the maximum number stated in the booking confirmation.

DAMAGES AND LOSSES:

Guests are responsible for keeping their rental villa in good condition and must reimburse Exotiq Vila Holidays for any damage or loss caused by them. Exotiq Villa Holidays reserves the right to request guests to immediately terminate their stay without accommodation refund of any kind if they have caused excessive damage to the property.

LIABILITY:

Exotiq Villa Holidays does not accept liability for any injury, sickness, loss, damage, additional expenses or inconvenience directly or indirectly caused by or rising out of the use or condition of the property during the guest’s holiday.

INDONESIAN VISA REGULATIONS

New Indonesian Visa Facility
As of February 1st 2004, the Government of Indonesia implemented a new visa policy which only affects short-term visitors. The new policy cuts the length of the free-visa-on-arrival stay from 60 days to a maximum stay of 30 days. All passports must be valid for a minimum period of six months upon arrival. While entry to Indonesia may be denied for passport holders not meeting the minimum six months validity period, overstaying without proper authority is an equally serious violation. Visitors can be held in detention or refused permission to leave the country until a fine is paid.

Visa-Free Facility
The visa-free facility is available to tourists who are citizens of Thailand, Malaysia, Singapore, Brunei Darussalam, the Philippines, Hong Kong Special Administrative Region, Macau Special Administrative Region, Chile, Morocco, Peru, and Vietnam. Visitors eligible for the visa-free facility will be able to proceed directly to the immigration clearance counter. The visa-free facility is valid for a maximum of 30 days and cannot be extended.

Visa-On-Arrival Facility
The visa-on-arrival (VoA) facility is available to nationals of Australia, South Africa, Argentina, Austria, Belgium, Brazil, Canada, China Denmark, the United Arab Emirates, Egypt, Finland, France, Greece, Hungary, India, the United Kingdom, Irlandia, Italy, Japan, Germany, South Korea, Kuwait, Luxemburg, Maladewa, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Spain, Switzerland, Taiwan and the United States. Visitor are able to purchase a visa for the following:

3 day visit costing $ 10 US
30 day visit costing $ 25 US

Please note that the VoA visas cannot be extended. Citizens from countries not included on either list are required to apply for a visa before they arrive in Indonesia at the Indonesian embassy/consulate in their home country

Note:
The length of stay in Indonesia is calculated from the date of admission to Indonesia. An admission permit for a foreign national in possession of a Visa on Arrival shall also be valid for a Visit Permit during their stay in Indonesia. However, this visa cannot be converted to any other type of immigration stay permit. The VoA may be extended with the approval the Ministry of Immigration in the event of natural disaster or sickness.

All VoA fees are paid directly to the Chief of Immigration of the local office in charge of Immigration check points at an officially designated airport /seaport in Indonesia.