About Us

TERMS AND CONDITIONS

RATES
All rates are quoted in US dollars with associated government tax and service charges and subject to change without prior notice.

PAYMENTS
A deposit of 50% of the total billed booking amount must be received by Exotiq Holidays (Exotic Properties Ltd) within two (2) days after confirmation of your reservation. Please send Exotiq Villa Holidays a copy of your bank transfer by email or facsimile as proof of payment within these timeframes. If your deposit is not received in the appropriate period you're booking will unfortunately be cancelled. 

Final payment is required 45 days prior to check-in date (60 days for high or peak season bookings). If the booking is made less than 45 days prior to check-in date (or 60 days for Christmas/New Year bookings); full payment is required within two (2) working days. For last minute bookings (within 7 days or less prior to arrival), full payment is due immediately after confirmation of your reservation. All payments must be made by bank transfer in US, to the bank below or: 

Bank transfer:
Bank Name : The Hongkong and Shanghai Banking Corporation Limited Bank
Bank Code: 7232
Address : 21 Collyer Quay, HSBC Building, #01-01, Singapore 049320
Swift Code : HSBCSGSG
Account SGD : 147-681365-001
Account USD : 260-651351-178
Account Holder : Exotic Properties Ltd
Corresponding Bank, Chips : CH075193 Swift Code : MRMDUS33

Credit card transfer:
Please download credit card transfer form here and fax to +62 361 737 557 (for Indonesia) or +66 76 385 853 (for Thailand)

CANCELLATIONS:

Notice of booking cancellation must be received by Exotiq Villa Holidays in writing. Deposits will be refunded in full, less 20% of the total booking values if the reservation is cancelled 61days or more prior to arrival (91 days or more for high and peak seasons). Please note if multiple villas are booked, a cancellation fee will be applied for each villa.
Final payments are non-refundable.

VILLA SEASONS:

Most villas have three (3) seasons:

• Low season
• High season
• Peak season

MINIMUM STAY REQUIREMENTS:

Minimum stay requirements vary from property to property and will be communicated by our villa specialists during the booking process.

AIRPORT PICK UP:

Exotiq Villa Holidays provides airport pick up for bookings with a total value over $1,000 US a night (for same-flight arriving guests). Below $1,000 US a night booking value we will charge for this service.

CHILDREN POLICY:

Each villa property has different children policies, please communicate directly with our villa specialists regarding any children requirements and limitations on number of children.

VILLA CAPACITY:

The numbers of person occupying a particular villa must not exceed with the maximum number stated in the booking confirmation.

DAMAGES AND LOSSES:

Guests are responsible for keeping their rental villa in good condition and must reimburse Exotiq Villa Holidays for any damage or loss caused by them. Exotiq Villa Holidays reserves the right to request guests to immediately terminate their stay without accommodation refund of any kind if they have caused excessive damage.

LIABILITY:

Exotiq Villa Holidays does not accept liability for any injury, sickness, loss, damage, additional expenses or inconvenience directly or indirectly caused by or rising out of the use or condition of the property during the guest's holiday.